Thank you for contacting POSIMYTH Support.

Can you please share the WP-admin login details? It would enable our developers to investigate the issue more efficiently.

You can also share a temporary login link. Please check this document on how to do that – https://theplusaddons.com/docs/how-to-share-login-access-with-helpdesk-team/
(Recommended secure method to share site access)

Rest assured that our team will handle your website carefully and won’t make any significant changes without your approval.

Best Regards.